Sarah Marshall
Data Analysis | Process Evaluation | Workforce Planning | Operational Strategy | Continuous Improvement
- Role
- Technical Advisor at Internal Revenue Service
- Location
- Ogden, UT, US
- LinkedIn followers
- 500 followers
About Sarah Marshall
Detail-oriented professional with expertise in data analysis, resource forecasting, process evaluation, and operational support. Skilled in translating complex information into actionable insights to improve programs and drive efficiency. Accomplished communicator, technical writer, and educator with a proven ability to lead cross-functional projects and streamline operations.
Experience
Technical Advisor
Jan 2023 — Present · Ogden, UT, US
Lead workforce planning for staff by analyzing production trends, real-time inventory, and predictive models to develop weekly, monthly, and annual forecasts. Develop advanced tools to create real-time dashboards and ad hoc reports. Maintain and refine strategic forecasting tools, aligning workforce needs with production targets and operational priorities to inform hiring and training strategies for resource costs of $3M/month and $40M annually. Created dashboards to resolve discrepancies across reporting systems to ensure data accuracy. Built SharePoint accessed by hundreds of daily users; consolidated content, improved usability, and reduced server load by 50%. Lead cross-functional process improvement projects to streamline documentation, automate workflows, and reduce administrative burden. Resolve discrepancies in technical systems and reporting to ensure timely deliverables.Deliver training programs, job aids, and technical documentation to support onboarding, system access, and procedural updates. Serve as Performance Coordinator and ensure compliance with performance tracking systems. Streamline processes including a Master Skills List used by 45 managers to assess employee readiness and allocate work accordingly. Lead multi-stakeholder projects in staffing analysis, emergency response, and inventory oversight. Designed and implemented an attendance and staffing dashboard to align daily staffing availability with inventory demands.Prepare weekly data-driven briefings and recommendations with staffing forecasts, attrition trends, production status, and operational updates used to inform strategic initiatives and drive policy change. Serve as liaison between leadership and front line operations to resolve technical, logistical, and procedural issues in real-time. Implement data security initiatives, including reducing security clearance and software access timeline from 60 to 14 days and increasing participant compliance from 20% to over 80%.
Education
University of Puget Sound
Bachelor of Arts - BA
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