Sarah Lucas

Registered Dental Hygienist @Yellowstone Dental

Livingston, MT, US

Increase NRR by 20% by delivering exceptional communication skills that are built on trust and rapport. • Increased case acceptance by 10% through proactive guidance, recommendations, and communication techniques that are simple, effective, and customer-focused.• Retained over 85% of hygiene patients annually, demonstrating strong rapport and trust-building skills• Helped patients understand and accept needed treatments, contributing to a 20% increase in treatment plan acceptance.• Delivered personalized care and education to 7-8 patients per day, building and fostering strong relationships.• Kindly collaborated across departments for increased quality of care for clients, while maintaining strong relationships with coworkers. • Solve problems instead of upselling, creating a trusting relationship. • Increased referral recommendations through quality of care.

Great Falls College Montana State University

Associate of Science - AS