Sarah Lemarchand

Senior Customer Succes Manager - Premium @United Heroes

Ville de Paris, FR

United Heroes is the European leader in Employee Engagement, helping companies to engage every type of employee. It\'s a unique solution to boost team spirit and spread companies culture and values, to strengthen their social and environmental impact, and to improve physical and mental wellbeing. As part of the Premium team managing clients with an ARR above €50k, I work with a portfolio of key accounts in their employee engagement strategies throughout all stages of the customer lifecycle, from onboarding to renewal- Defining measurable and actionable KPIs- Operational support: application management (back-office configuration, in-app communication)- Strategic support: understanding client challenges, aligning with their business objectives, and providing tailored solutions- Business Reviews: analyzing performance metrics and delivering recommendations to ensure client goals are met and KPIs are achieved- Account growth: identifying upsell and cross-sell opportunities- Owning customer relationships and driving contract renewals- Collaborating with our product team to continuously enhance the customer experienceMy clients include: Orange, LVMH, Accor, Tag Heuer, Sport