Sarah Chambers
Founder @Supported Content
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WORK HISTORY
Founder @Supported Content
Have a great idea for marketing content, but don\'t have the time or resources to get it out the door? I work with marketing teams to develop value-based content for customers and prospects, such as long form blogs, white papers, how-to guides and technical documentation. you have a project in mind - get in touch! s••••@supportedcontent.com
EDUCATION
Skillcrush
Web Developer Blueprint, Computer Science
British Columbia Institute of Technology
Business Management Certificate, Management
Semperviva International Yoga College
200hr Yoga Teacher, Yoga
The University of British Columbia
Bachelor of Science, Integrated Sciences in Microbiology and Medical Genetics, Faculty of Science
SKILLS
ABOUT SARAH CHAMBERS
Customer support and success leader, passionate about improving customer service in B2B organizations. Career Highlights: •Restructured the Kayako global support team to increase customer satisfaction by 9%, decrease first reply time by 80% and increase employee satisfaction by 200% over 6 months•Decreased incoming support tickets at Payfirma by 35% through launching an online knowledge base, developing team training and an automated user onboarding experience•Project Manager for the launch of the Hootsuite Community Forum where 1/5th of all inquiries are solved by other users, increasing user engagement and loyalty
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