Sarah Kacena

Customer Support Associate at Fanatics Collectibles

Role
Customer Support Associate at Fanatics
Location
Boca Raton, FL, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Sarah Kacena

Customer-centric professional with a strong background in customer service and a passion…

Experience

  1. Customer Support Associate

    Fanatics

    Oct 2023 — Present

    Liaise between Fanatics Collectibles and consumers by supporting all inquiries and issues• Model exemplary service through telephone, email, and direct mail channels• Delight consumers: apply good judgement on a case-by-case basis, expedite resolutions, and follow up to ensure satisfaction• Build and maintain relationships with repeat consumers• Develop a thorough knowledge of Fanatics Collectibles product portfolio and release calendar

Education

  • University of Central Florida

    Bachelor of Science - BS

    2014 — 2018

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Sarah Kacena — Customer Support Associate at Fanatics in Boca Raton, FL, US | Unifers