Sarah Kacena
Customer Support Associate at Fanatics Collectibles
- Role
- Customer Support Associate at Fanatics
- Location
- Boca Raton, FL, US
- LinkedIn followers
- 500 followers
About Sarah Kacena
Customer-centric professional with a strong background in customer service and a passion…
Experience
Customer Support Associate
Oct 2023 — Present
Liaise between Fanatics Collectibles and consumers by supporting all inquiries and issues• Model exemplary service through telephone, email, and direct mail channels• Delight consumers: apply good judgement on a case-by-case basis, expedite resolutions, and follow up to ensure satisfaction• Build and maintain relationships with repeat consumers• Develop a thorough knowledge of Fanatics Collectibles product portfolio and release calendar
Education
University of Central Florida
Bachelor of Science - BS
2014 — 2018
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