Sarah Sargent
Group Director of Housing & Neighbourhoods (Interim) @The Guinness Partnership
Leeds, GB
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Sep 2025 — Present
Group Director of Housing & Neighbourhoods (Interim) @The Guinness Partnership
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Oldham, GB
EDUCATION
1989 — 1991
Leeds Beckett University
HND, Business & Finance
SKILLS
Business TransformationCustomer RetentionCustomer ServiceCustomer SatisfactionCustomer Experience ImprovementChange ManagementSocial MediaProcess ImprovementExecutive CoachingManagementCultural TransformationStrategic ThinkingTeam ManagementBusiness Process ImprovementOutsourcingSalesMergersCustomer ExperiencePerformance ManagementFinancial ServicesComplaints ManagementContinuous ImprovementCulture ChangePeople ManagementEmployee EngagementLeadershipOperations ManagementStrategic PlanningEmployee RelationsContact CentreCoachingContact CentersPerformance ImprovementConference SpeakingSix SigmaStakeholder ManagementTeam LeadershipChange LeadershipStrategyCall Centers
ABOUT SARAH SARGENT
An empathetic, human centred customer service leader delivering great customer and business outcomes in multiple regulated sectors.Specialist in* Culture Change* Customer Experience Strategy Design and implmentation* Customer Service & Experience Transformation* Customer Contact Centres* Change Leadership* Service Design* Customer Journey Design and Experience Mapping* Customer Feedback, Engagement and Insight* Coaching and Mentoring
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