Sarah Tilley

Senior Operations Manager @The Forward Trust

London, GB

Reporting directly to the Head of Services, I lead a dedicated workforce of 57 individuals, including two direct reports, at a charitable organisation committed to helping individuals to stop offending and foster positive life Supervise 2 service managers and coordinate the efforts of eight subcontractors, overseeing Commission Rehabilitation Services probation contracts across nine distinct areas Successful mobilisation of Dependency and Recovery contract, collaborating with the IT director to meet ICT milestones, ensuring the seamless operation of contracts in alignment with service specifications Accountable for key milestone tracking and completion, maintaining high performance levels across all contract regions Key role in the implementation of the CRS Dependency and Recovery contract across 18 London Boroughs, Hull, and Humberside Accountable for the management of 8 subcontractors across a range of critical services, successfully re-negotiating contracts Ensure compliance with agreed KPIs and outcomes, resulting in service improvements, helped Sparks Inside gain a 50% increase in referrals and completed interventions Mentored 3 managers, orchestrated weekly meetings with the HR department focusing on workforce development, led workload assignments, and monitored KPI’s Increased Service Manager’s operational ownership by redistributing responsibilities of the Partnership Engagement Manager role, collaborating with Service Managers to amend and establish new job descriptions, leading to increased referrals to subcontractors Collaborated with CRS commissioners, working with HR to facilitate the rollout of Ministry of Justice vetting guidelines Took the lead in interpreting the MOJ guidelines, identifying associated challenges. Communicated these challenges to the commissioners and actively engaged with HR to explore solutions, Introduced a tracking system providing evidence of delays

Farnborough College of Technology

Diploma, Therapeutic Counselling

Cascade

Diploma, Individual and Group Supervision: Counselling, Psychotherapy, and Related Professions

University of Leicester

Bachelor's degree, History