Sarah Brown
Writer-Director Amplifying Authentic Stories | Community-Focused Problem Solver | Customer Support Specialist
- Role
- Operations Support at Jetinsight
- Location
- Los Angeles, CA, US
- LinkedIn followers
- 500 followers
About Sarah Brown
I’m a customer support specialist with 4+ years of experience helping clients navigate…
Experience
Operations Support
Sep 2022 — Present · US
Supported onboarding for 1,500+ clients per quarter on a cloud-based SaaS platform, ensuring adoption with a 95% satisfaction rate-Acted as a technical liaison between engineering and customer success, resolving escalations with minimal downtime-Delivered phone, email, and live chat support to aviation clients; balanced urgency with empathy-Created knowledge base documentation and macros to reduce repeat tickets and improve customer enablement.
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