Sarah Hedrych
User Research Lead for LLM Suite @ JPMorganChase | MS Human-Computer Interaction | #outofdistribution
- Role
- Vice President, Experience Research - Chief Data & Analytics Office, Ai at JPMorganChase
- Location
- Jersey City, NJ, US
- LinkedIn followers
- 500 followers
About Sarah Hedrych
Professional conversationalist, fierce user advocate, learner of cool things, and rising experience research leader with over a decade of user-centered experience driving strategic initiatives and delivering measurable business impact. Proven ability to guide high-performing teams, establish research maturity, and translate user insights into actionable strategies.Currently leading experience research for LLM Suite, JPMorganChase\'s award-winning internal GenAI client.#outofdistribution
Experience
Vice President, Experience Research - Chief Data & Analytics Office, Ai
Oct 2024 — Present · New York, NY, US
Strategic Leadership:Established and executed the experience research strategy for LLM Suite, JPMorgan Chase\'s internal genAI platform, influencing the direction of a high-impact, firm-wide productivity offering.Building a Research Culture:Boosted research maturity within the LLM Suite enablement team by establishing trust with internal partners and demonstrating the value of research to senior executives.Cross-Functional Collaboration:Supported business partners including designers, product and strategy managers, engineers, and senior executives, ensuring research insights were exposed, negotiated, and integrated across the product lifecycle.Impact & Influence:Disseminated insights that uncovered a minimum estimated $500 million in corporate savings via time-saving efficiencies and productivity gains.
Education
Rochester Institute of Technology
Bachelor of Science - BS, Information Technology
Rochester Institute of Technology
Master of Science - MS, Human Computer Interaction
Bergen County Academies
High School Diploma, Science and Technology
Skills
- Human Computer Interaction
- Software Ergonomics
- Adaptability
- User Interface Design
- User Experience
- Information Architecture
- Software Development
- Versatility
- Interaction Design
- Technological Innovation
- Computer Hardware Assembly
- Oral & Written Communication Skills
- Social Psychology
- Bug Tracking
- Usability Testing
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