Sarah Grandstaff

About Sarah Grandstaff

I am a change management expert with over 18 years of experience in higher education and consulting. My focus is on driving impactful results through strong connections that enhance user readiness, effective communication, and comprehensive training strategies. With a background in process improvement and organizational design, I create sustainable systems that boost efficiency and support transformative change. I specialize in developing engaging learning aids that simplify complex information into actionable insights, highlighting growth opportunities while fostering cross-functional relationships. I am passionate about integrating diversity, equity, and inclusion (DEI) into organizational culture, ensuring acceptance and adaptability. My commitment lies in delivering user-focused communication strategies and impactful training programs that align with organizational goals through a human-centered approach. DEMONSTRATED CAPABILITIES • Consulting • Onboarding and training • Learning & Development • Process improvement/organizational efficiency/optimization • Project management • Talent acquisition • Assessment • Human-Centered Design Thinking • Cross-functional relationship building SKILLS Analytical Skills • Critical observation/thinking • Strategic planning • Problem solving & troubleshooting • Resourcefulness • Brainstorming, ideation, and innovation Communication Skills • Active listening • Nonverbal communication • Visual communication • Writing Interpersonal Skills • Accepting/giving feedback • Navigating difficult situations • Emotional intelligence & empathy • Establishing and cultivating relationships • Breaking down silos and collaboration Leadership Skills • Managing remote/virtual teams • Operations management • Desire to learn, understand, and gain context SOFTWARE KNOWLEDGE • ERP and CRM Systems: Oracle, NetSuite, SAP, Banner, PeopleSoft, Microsoft Dynamics 365 • Design: Adobe Captivate, Illustrator, InDesign, Photoshop; Veyond; Bitables; Canva; Prezi • Learning Management Systems: Oracle Learn, Blackboard • File Sharing Programs: Dropbox, Box, SharePoint, Google Drive, WeTransfer • Project Management: Jira, SmartSheet * Adept at picking up new programs quickly and easily. ABOUT ME I love puzzles, crafting, organizing. My gif game is on point and memes are my love language.

Experience

1. Change Management Consultant

   Huron

   Dec 2021 — Present

   Designed and developed training programs for end-users, targeting diverse user groups across NetSuite and Oracle Cloud (HCM, SCM, ERP) modules.• Led the Train-the-Trainer initiative, empowering internal trainers to deliver consistent, effective, high-quality NetSuite and Oracle Cloud ERP training across various organizations. • Conducted training needs assessments and gap analyses.• Designed curated learning pathways for end users, increasing user awareness, proficiency, and adoption.• Created tailored training materials (user guides, video tutorials, and e-learning modules), ensuring alignment with NetSuite and Oracle Cloud (HCM, SCM, ERP) functionalities & requirements. • Collaborated closely with stakeholders and SMEs to ensure training content accurately reflected NetSuite and Oracle Cloud (HCM, SCM, ERP) configurations and business processes. • Established KPIs and assessment tools to measure training effectiveness and user adoption rates to continuously refine content based on feedback and post-implementation data. • Crafted customized training sustainment plans to ensure continued accuracy of materials and effectiveness of practices.• Surfaced opportunities for organizational effectiveness with better alignment of policies and processes leading to increased assimilation and adoption.• Managed stakeholder engagement and conducted impact assessments to identify areas or audiences requiring additional change management support.• Supported change impact analysis to identify key change requirements for successful Oracle HCM Cloud implementation. • Developed tools to monitor, document, and solution change impacts over project life cycle.• Collaborated with cross-functional teams to ensure alignment between Oracle HCM Cloud system configuration and organizational business processes.• Drafted and implemented a comprehensive user assimilation plan, facilitating a smooth transition to NetSuite Cloud ERP by addressing user concerns and readiness levels.

Education

• Central Michigan University

  Bachelor of Applied Arts, Public Relations, Theatre, Psychology

  2001 — 2006

• Central Michigan University

  Bachelor's degree, Public Relations/Image Management

• Northern Illinois University

  Masters, Adult & Higher Education

  2006 — 2008