Sarah Fieger Robertson
Passionate, creative, enthusiastic, and dedicated events professional
- Role
- Vice President Operations at Dayton Live
- Location
- Dayton, OH, US
- LinkedIn followers
- 500 followers
About Sarah Fieger Robertson
After gaining experience and a love of arts management at Indiana University Auditorium…
Experience
Vice President Operations
Oct 2020 — Present · Dayton, OH, US
Oversaw the guest experience organization-wide, including public safety, production, front of house, food and beverage, and partnering with all departments in successful event fulfillment.• Spearheaded the successful partnership with Starbucks as a store licensee including the hiring and training of staff, implementation of policies and procedures, and fulfilling the operational needs of opening a new business as part of our model. • Directed the creation of operational plans, budgets, and communications to evaluate Front of House and Event Services goals. • Evaluated the operating procedures across all departments to ensure consistency and strive for continuous improvement. o Increased performance bar revenue by 47% in 2022 compared to the last full operating year, 2019, and forecasting an additional 40% increase in 2023. o Implemented the Evolv weapons screening system.o Designed and led the team to create organization-wide onboarding processes for new hires. o Oversaw the implementation and usage of VenueOps as the scheduling and operational software• Reimagined the staffing and operations to provide the best patron experience including:o Hired and trained an entirely new team (4 full-time, 60+ part-time, 400 volunteers) to manage front-of-house, food and beverage, private events, and event security in returning from the COVID-19 pandemic. o Maximized the efficiency of our space by designing new ingress and egress pathways and a new wayfinding program. • Orchestrated the operational response to critical matters; public safety and health issues like COVID-19.• Conceptualized the creation of new revenue streams through strategic community partnerships including the “By the Glass” Food and Beverage festivals and Dayton Sportcial, a local intermural sports organization.
Education
Indiana University, College of Arts and Sciences
Bachelor of Arts, Theatre and Drama and Telecommunications
2006 — 2010
Carnegie Mellon University, H John Heinz III College
Masters of Arts, Management
2010 — 2012
Skills
- Event Planning
- Theatre
- Final Cut Pro
- Adobe Creative Suite
- Microsoft Office
- Powerpoint
- Nonprofits
- Sponsorship
- Performing Arts
- Arts Administration
- Events Coordination
- Fundraisers
- Social Media
- Music
- Fundraising
- Public Relations
- Advertising
- Musical Theatre
- Management
- Volunteer Management
- Entertainment
- Social Networking
- Grant Writing
- Non-Profits
- Teaching
- Editing
- Event Management
- Public Speaking
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