Sarah Rice
Program Manager V @ Kaiser Permanente | Digital Transformation in Healthcare
- Role
- Program Manager V, Digital and Virtual Care at Kaiser Permanente
- Location
- Portland, OR, US
- LinkedIn followers
- 500 followers
About Sarah Rice
As an Accessibility Ally in healthcare, I am dedicated to enhancing equitable access to care through innovative solutions for patients and their caregivers. I focus on care navigation, digital front door, and messaging leveraging technology to improve user experiences and guide patients to the support and resources they need.With a background in ambulatory operations and revenue cycle management, I am equipped to navigate the healthcare landscape effectively. My experience in program management, combined with training in Six Sigma and Lean practices, empowers me to drive meaningful improvements in healthcare delivery.
Experience
Program Manager V, Digital and Virtual Care
Aug 2021 — Present · Hillsboro, OR, US
Focus on leveraging digital solutions to enhance patient engagement and streamline access to healthcare services. Proven expertise in implementing Digital Front Door strategies and Care Navigation systems that improve patient experiences, optimize operational efficiencies, and facilitate seamless care delivery.Collaborates with IT, UX, and clinical teams to design and enhance patient-facing tools that facilitate intuitive navigation, fostering greater patient engagement and reducing administrative burdens.Key Skills & Expertise:Digital Transformation in HealthcarePatient Engagement & ExperienceCare Navigation Systems & Patient PathwaysTelehealth & Virtual Care SolutionsCross-functional Collaboration & Team LeadershipData Analytics & Patient-Centric Decision MakingHealthcare IT & IntegrationProcess Optimization & Workflow Automation
Education
Oregon State University
B.A., Psychology and Business Administration
2002 — 2006
Portland State University
Project Management Certificate
2019 — 2019
Oregon Health & Science University
MBA, Healthcare Management
2009 — 2011
Skills
- Nonprofits
- Medicare/Medicaid Reimbursement
- Commercial Insurance
- Health Insurance
- Cognos
- Managed Care
- Medical Records
- Leadership
- Health Education
- Healthcare
- Oracle Applications
- Ehr
- Public Speaking
- Epic Systems
- Medical Terminology
- Supportive
- Management
- Provider Relations
- Medicaid Managed Care
- Business Process Improvement
- Training
- Nonprofit Organizations
- Healthcare Reimbursement
- Keynote
- Powerpoint Development
- Financial Systems
- Collaboration
- Critical Thinking
- Process Improvement
- Hospitals
- Development of Promotional Materials
- Compassion
- Health Policy
- Medical Billing
- Healthcare Management
- Professional Communication
- Electronic Medical Record (Emr)
- Microsoft Excel
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