Sarah Cain
Sr. Manager @ Rent the Runway | Ex-Lemonade, Ex-SeatGeek | Learning & Development, B-Corp Superfan
- Role
- Senior Cx Manager, Training at Rent The Runway
- Location
- Brooklyn, NY, US
- LinkedIn followers
- 500 followers
About Sarah Cain
Highly accomplished and versatile leader specializing in program management, learning and…
Experience
Senior Cx Manager, Training
Aug 2023 — Present
Spearhead the development and delivery of New Hire, Offshore, Stylist, Operations, and Leadership training programs- Reduced ramp for new onshore CX agents from 16 to 8 weeks - Collaborate with other members of senior management to identify training needs and develop strategic plans for ongoing improvements- Utilize data and continuous feedback to evaluate the effectiveness of training initiatives and implement recommendations for continuous improvement- Work cross-functionally with other members of leadership to build and support customer-first programs and policies supporting retention/limiting subscriber churn
Education
The University of North Carolina at Chapel Hill
Bachelor’s Degree, English Literature
2006 — 2010
Skills
- Social Networking
- Social Media Marketing
- Microsoft Powerpoint
- Blogging
- Event Planning
- Television
- Entertainment
- Public Speaking
- Theatre
- Social Media
- Research
- Editing
- Film
- Event Management
- Microsoft Office
- Customer Service
- Creative Writing
- Writing
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