Sarah Cheatham
University Recruitment | Learning + Development | Business Analyst
- Role
- Customer Relationship Management Project & Training Specialist at Western Michigan University
- Location
- Portage, MI, US
- LinkedIn followers
- 500 followers
About Sarah Cheatham
Relational leader skilled in learning and development, data driven decision making, business analysis, and project management with a background in university admissions and recruitment. Current doctoral student with passions for first-year college readiness, enrollment management, and staff development. Youth sports advocate who coaches recreational soccer and previously helped run a youth lacrosse organization.Woo | Activator | Communication | Restorative | Includer
Experience
Customer Relationship Management Project & Training Specialist
Sep 2022 — Present · US
Project manager, business analyst, and trainer for the Enrollment Management instance of Salesforce at WMU.Develops, implements, and evaluates training programs for the customer relations management system. and serves as a technical resource and problem-solving support for end users. Includes instructional programs for all first-time end users and custom training experiences for campus units. Reviews, analyzes, and improves business processes to enhance the user experience. Streamlines workflows and job functions. Collaborates with individual staff, departments, and colleges to gather business and functional requirements from stakeholders, with the primary function targeting recruitment, admissions, and yield processes for the university.Provides project leadership for the development, implementation, and management of features and add-ons in the customer relationship management system.
Education
Eastern Michigan University
Bachelor of Science (BS), Communication, General
2007 — 2011
Eastern Michigan University
Master of Arts (MA), Educational Leadership - Higher Education Student Affairs
2011 — 2013
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