Sarah Dimond
Senior Customer Success Manager @Clue Software
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WORK HISTORY
Senior Customer Success Manager @Clue Software
Somerset, GB
Help customers to get more value from software to enable our clients to be as successful as they can be using Clue, therefore start to see increased ROI and help become more proactive and see links in data to help prevent crime.Meeting clients to build the relationship, both face to face and remote. Understanding their challenges, processes, their purpose and objective so that I can can help them achieve their business goals.I am a trusted advisor, being them main point of contact for all matters, identifying communities that customers can be part of, ensuring they are aware of new releases of the software and the value those features bring.I conduct the Clue Evaluation service which comprises of 4 phases, senior stakeholder interviews to learn about any challenges but also the importance of Clue in their organisation, and end-user questionnaire to find out usage of clue, any challenges, what users like about the software and usage, process mapping workshop where I learn the ned to end process of organisations, then and outcomes session to feed back value be it quick wins, or further training, and then a success plan for the coming months to work towards.
EDUCATION
Rugby College
GNVQ Business, GNVQ Advanced Business
University of Northampton
Bachelor of Arts (BA), Business Information Systems
SKILLS
ABOUT SARAH DIMOND
I am a people person, I enjoy helping them to be successful by understanding their needs, their processes and their business so that I can help them to the best of my ability.I am very values driven, always wanting to do the right thing, to help others make the most of their opportunities and to make the most of the software tools that they have too.Often by spending a little time, simply having a chat or reviewing what they’re up to it is amazing what insights you can get and combining these with some of my experience I can often make some suggestions to innovate their approaches and get some better results.
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