Sarah Cronk
Operations Manager @Switchplane
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WORK HISTORY
Operations Manager @Switchplane
Eastbourne, GB
Switchplane is a custom software engineering and AI firm based in Eastbourne, working with owner-managed businesses and SMEs across the UK to consult on, design, and build web platforms, mobile apps, and bespoke systems.As Operations Manager, I keep people, projects and priorities moving across the business, with a strong focus on enabling teams to deliver a consistent, high-quality experience for our clients. My role is centred on internal operations, project coordination and performance improvement, ensuring clarity, capacity and momentum across multiple workstreams.My responsibilities include project and process management, capacity and workload planning, delivery support, and acting as a central point of coordination between leadership, delivery and marketing to ensure client needs are understood and reflected internally.Alongside operations, I manage marketing activity for Switchplane and our SaaS products, covering content, email, social media and campaigns.I also lead Chalk Eastbourne and organise the annual Eastbourne DigiFest conference.
EDUCATION
University of Southampton
BA Languages and Contemporary European Studies
University of Portsmouth
MA Translation Studies (FR>EN), Translation
SKILLS
ABOUT SARAH CRONK
I’m the Operations Manager at Switchplane, acting as the glue between people, projects, and priorities as the business grows.I work across internal operations, project coordination, and delivery support, keeping information flowing, spotting gaps early, and helping teams stay focused while juggling multiple workstreams. I’m heavily involved in project management, capacity planning, and process improvement, and I often connect leadership, delivery, and marketing to turn intent into action.Alongside this, I lead marketing activity across Switchplane, our SaaS products and our community initiatives. I’m a Chartered Marketer with experience across content, email, and digital channels.I lead Chalk Eastbourne and organise Eastbourne DigiFest, supporting the local digital and tech ecosystem in Eastbourne and the wider South East.Earlier roles across translation, healthcare, education, and tourism, including time living and working in France, shaped my ability to see situations from different viewpoints and communicate clearly across technical and non-technical teams.
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