Sarah Grizzle
Digital Product Management | Technology Leadership | Product Strategy | CX | Data-Driven Insights
- Role
- Digital Technical Product Manager Lead of P & C Digital Servicing (Principal Equivalent) at USAA
- Location
- Fredericksburg, VA, US
- LinkedIn followers
- 500 followers
About Sarah Grizzle
With many years of experience as a senior product leader for industry giants GEICO and…
Experience
Digital Technical Product Manager Lead of P & C Digital Servicing (Principal Equivalent)
Sep 2021 — Present · Fredericksburg, VA, US
I broadened the digital capability of the company through strategy development that raised digital adoption for property & casualty servicing functions initially before expanding to include banking and life insurance functions. The two-year roadmap I created and executed through matrixed team leadership continually broadened and advanced digital awareness through creation of more than 15 support pages, experimentation through multiple separate initiatives to lower call volume, and execution of 20+ projects. Key Contributions: • Hiked Google click-through rates by 300% year over year.• Escalated transaction completion rates 400% from external traffic.• Delivered multimillion-dollar call center cost savings while increasing digital adoption by 5%.
Education
Regent University
Bachelor of Arts - BA
2017 — 2024
Skills
- Strategic Planning
- Microsoft Office
- Scrum
- Visual Studio
- Dbvisualizer
- Sql
- Visio
- Business Process Design
- Agile & Waterfall Methodologies
- Team Motivation
- Business Analysis
- Splunk
- Data Analysis
- Website Development
- Cross-Functional Team Leadership
- Tfs
- Jira
- Caliberrm
- Systems Analysis
- Web Applications
- Presentation Skills
- Team Leadership
- Project Management
- Technical Leadership
- Property & Casualty Insurance
- Project Planning
- Agile Project Management
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