Sarah Licata
MBA | VP, Digital Product Owner at M&T Bank
- Role
- Digital Product Owner, VP at M&T Bank
- Location
- Buffalo, NY, US
- LinkedIn followers
- 500 followers
About Sarah Licata
MBA | PROACTIVE SELF-STARTER | CREATIVE | TENACIOUS I am a strategic and efficient problem solver, excellent communicator, with a keen eye for detail. My experience and background is in Product Management, Access & Authentication, Change Management, Program Management, Prioritization & Strategy and innate curiosity. I am always seeking to expand my skills within a dynamic and collaborative setting.
Experience
Digital Product Owner, VP
Jun 2021 — Present · Buffalo, NY, US
Build and own the product vision and roadmap aligning to the overall strategic intent• Leverage a program management approach to complete product discovery, definition and development • Design front end user experience enhancements in functionality while supporting backend technical capability alignment• Collaborate with stakeholders leveraging design thinking and analytics to inform decision and priority• Worked with cross-functional teams in support of Change Management, customer marketing & communication initiatives to define the optimal customer experience and set customer and internal support team expectations • Represent the voice of the customer within the team leveraging knowledge of design principles, U/X, and customer facing journey mapping to define optimal user experience • Use a matrixed influencing approach to drive consensus aligning cross-functional teams to manage intake and prioritization• Supported various scoping and discovery projects defining strategy of the product map, prioritizing features and identify dependencies
Education
State University of New York at Buffalo - School of Management
Master of Business Administration (MBA)
2015 — 2017
University at Buffalo
Bachelor of Arts (B.A.)
2012 — 2015
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