Sarah A.

Senior Patient Concierge @The Practice Healthcare

Beverly Hills, CA, US

Provide comprehensive consultations to prospective patients, discussing their desired outcomes, assessing medical history, and explaining surgical procedures in a clear, compassionate manner.• Mentor and train junior colleagues; by implementing new processes, sharing expertise and fostering a culture of continuous learning and growth.• Analyze sales data analytics, patient feedback, identify recurring issues, and implement targeted improvements.