Sarah A. Kramer

About Sarah A. Kramer

I am an idea generator, a problem-solver, and powerful writer that delivers clear and impactful copy. As a former instructor, I love to learn new things and share that knowledge with others. Adaptation is what I\'m well known for, from writing grants for children\'s play equipment to managing the safety of nine actors during a dark September evening rehearsal in the park. I am motivated by new responsibilities and challenges, which encourage me to further my skills and expand my knowledge. This motivation has led me to pursue work as a Technical Writer, a Copy Writer, a Graphic Designer, and a Proposal Writer. My ideal position would combine any one of these positions into one where I can showcase both my Writing and Design skills, and allow me to continue expanding my knowledge.I am always open to accepting unique challenges, taking on unusual adventures, and delving into opportune opportunities.

Experience

1. Technical Writer Ii

   Amazon Fulfillment Technologies & Robotics

   Jul 2021 — Present · Seattle, WA, US

   Established and enforced the Content and Publication strategy for FieldLogs Lead multiple initiatives in collaboration with engineers, vendors and site deployment teams to improve and standardize the FieldLogs documentation for all customers Demonstrated significant leadership capabilities and became a leading FieldLogs SME and stakeholder Traveled to various sites to personally onboard vendors and RDE teams to use FieldLogs during work onsite Nominated to join the Telescope project team to improve the customer experience for the new tool Collaborated with AR and AT teams, engineers, and vendors to create and input documentation into FieldLogs Established and curated standards for content creation in FieldLogs, including conventions for QC documents, check steps, and formatting standards Played major role in updates to all station types, which included content updates, migration in FieldLogs, and managed ECO process for affected product lines to ensure consistency between FieldLogs and Agile Updated ECO process in Agile to ensure consistency and ease of review Worked on QC project to update all content, establish standards for WC documentation, and collaborated with SMEs and other members of AR to ensure consistency across product lines

Education

• University of Massachusetts Dartmouth

  Master of Arts (M.A.), Professional, Technical, Grant, Business, Scientific Writing, and Graphic Design

  2013 — 2015

• University of Massachusetts Dartmouth

  Bachelor of Arts (B.A.), Rhetoric and Composition/Writing Studies

  2009 — 2013

Skills

• Adobe Creative Suite
• Customer Service
• Training
• Windows
• Public Speaking
• Copy Editing
• Marketing
• Event Management
• Budgets
• Creative Writing
• Community Outreach
• Outlook
• Critical Thinking
• Blogging
• Microsoft Excel
• Powerpoint
• Technical Writing
• Html
• Teaching
• Time Management
• Microsoft Office
• Sales
• Microsoft Word
• Data Entry
• Interviews
• Higher Education
• English
• Event Planning
• Graphic Design
• Teamwork
• Sql
• Social Media
• Nonprofits
• Microsoft Access
• Editing
• Research
• Proofreading
• Illustrator
• Tutoring
• Merchandising