Sarah S.
Sr Quality Assurance Analyst @American Medical Association
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WORK HISTORY
Sr Quality Assurance Analyst @American Medical Association
Chicago, IL, US
Performed end-to-end testing for The JAMA Network and Education Center, ensuring site stability and high-quality releases- Designed, implemented, and maintained an AI-driven smoke test suite using Testim, reducing post-deployment regression time by 35% and ensuring core functionality stability- Led sprint testing and collaborated closely with developers, achieving a 98% defect-free rate for new feature releases- Managed Zendesk support queues, monitoring SLAs and resolving technical issues promptly to maintain high internal and customer satisfaction- Analyzed customer complaints and feedback, using tools like Quantum Metric to identify friction points and perform root-cause analysis on production bugs- Authored release notes for each product update, maintaining a comprehensive library of test scripts, SOPs, and documentation for QA teams- Worked within Agile and Scrum frameworks to meet project milestones and deliver high-quality products on tight timelines.
EDUCATION
Birla Institute Of Technology and Science, Pilani Dubai
Bachelor of Engineering ( Honors), Computer Science Engineering
ABOUT SARAH S.
With over 8 years of experience in quality assurance, I specialize in testing web applications, focusing on front-end functionality, cross-browser compatibility and responsive design. I create and execute test cases, report and track issues and collaborate closely with teams to ensure smooth and reliable product releases.Leveraging my background in technical support, I bring strong problem-solving and communication skills to Agile environments, helping improve processes and ensure technology is user-friendly and dependable. I’m passionate about continuous learning and growth and I’m excited to contribute to products that make a real impact on users.When I’m not testing applications or running my business, you’ll often find me on a yoga mat or a pickleball court - one keeps me calm, the other keeps me humble :))
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