Sarah Wilson
Customer Success Manager, Principal @Dayforce
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WORK HISTORY
Customer Success Manager, Principal @Dayforce
Managing a portfolio of 16 accountsConducted regular check-ins, QBRs (Quarterly Business Reviews), and feedback sessions to ensure alignment with customer goals.Key Skills and CompetenciesCommunication: Excellent verbal and written communication skills to effectively interact with customer sand internal teams.Problem-Solving: Strong analytical skills to identify issues and propose effective solutions.Empathy: Ability to understand customer needs and advocate for them within the organization.Organisational Skills: Highly organized with the ability to manage multiple customer accounts andprojects simultaneously.
EDUCATION
University of Worcester
Foundation degree, Payroll Management
ABOUT SARAH WILSON
Principal Customer Success Manager with 18 years experience within the HCM software…
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