Sarah Williams

Head of Customer Experience @LiveWest

Plymouth, GB

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

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WORK HISTORY

Jun 2016 — Present

Head of Customer Experience @LiveWest

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SKILLS

Lean ManufacturingMedical DevicesQuality SystemSalesforce.comTrainingLogisticsBusiness AnalysisForecastingContinuous ImprovementBusiness ProcessCompetitive AnalysisVendor ManagementCross-Functional Team LeadershipTeam BuildingManagementSupply Chain ManagementSupply ChainCoachingSales ManagementProject ManagementStrategic PlanningPerformance ManagementCrmTeam ManagementBusiness StrategyBusiness PlanningOperations ManagementProcess ImprovementBusiness Process ImprovementSales OperationsCustomer ServiceQuality AssuranceOutsourcingAccount ManagementChange ManagementTeam LeadershipErpLeadershipBusiness DevelopmentStrategy

ABOUT SARAH WILLIAMS

28 years experience in Customer Service in varied industries, roles and responsibilities.Experience in B2B and B2C operations. Experienced in managing multi lingual customer service teams. Experience in consolidating multiple customer service teams in to centers of excellence. Strong capabilities in building strong empowered, and engaged teams. Experienced in project managing Acquisitions and integration of new systems, procedures, and product lines into customer serviceSkills in training and development of teams including developing talent and career path opportunities, mentoring and coaching.

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