Sarah White
Visitor Experience, Educational Programming, Writing, Editing, Managing Staff, Quality Assurance, Customer Service, Training and Implementation, Video & Audio Editing
- Role
- Director of Operations at St. John\'s Church Foundation
- Location
- Richmond, VA, US
- LinkedIn followers
- 500 followers
About Sarah White
I am passionate about improving educational programming on site and online and the…
Experience
Director of Operations
Aug 2014 — Present · Richmond, VA, US
Responsibilities include planning and scheduling historical programs; hiring and scheduling staff; implementing programs for school groups, tour leaders, stakeholders, donors and visitors; maintaining digital infrastructure incl. website, ticketing, scheduling and accounting systems.+ Trained 15 staff persons in business, tour and program SOPs, using visual aids, flow charts, and hands-on interactions; hired 7 new staff members in 2021+ Wrote user friendly User Guides and Procedure Manuals for POS, Accounting, and Inventory tracking system and trained staff on system+ Initiated historical tour review process, edited and implemented a revised script in order to achieve consistent messaging for customers+ Launched virtual tour option for out of state school groups, using Skype, Google Meet, or other technologies + Transformed in-person programs to 40+ videos; edited, researched, added visuals and produced YouTube educational content+ Modernized operations in Visitor Center to include online ticketing, automated invoicing, and inventory tracking, increasing earned income by 7% from 20••••18
Education
University of Virginia
BA
University of Virginia
MA
Skills
- Microsoft Office
- Microsoft Excel
- Microsoft Word
- Powerpoint
- Customer Service
- Windows
- Outlook
- Photoshop
- Teaching
- Public Speaking
- Social Networking
- Editing
- Technical Writing
- Social Media
- Graphic Design
- Blogging
- Wordpress
- Newsletters
- Adobe Creative Suite
- Music
- Press Releases
- Social Media Marketing
- Creative Writing
- Copywriting
- Event Planning
- Songwriting
- Singing
- Singer-Songwriter
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