Sarah Welch

Experience

1. Msp Program Manager with Guidant Global

   Impellam Group

   Jan 2024 — Present

   Day-to-Day Operations - work closely with the Service Delivery and back-office teams to ensure that day-to-day client requirements are being met; ensure SLA/KPI compliance is met at all levels-Supplier/Vendor Operations - actively manage the reporting and KPIs to ensure supplier performance for appropriate job category coverage, response timing and candidate quality, ongoing supplier rationalization and optimization-Billing, Reporting & Analytics ensure accurate and timely billing, reporting and ongoing analysis (includes both scheduled and ad hoc requests); prepare weekly and monthly status reports on program activity and issues-Project Management - overall responsibility for management and implementation of program/project modifications and enhancements-Continuous Improvement - use experience, data, and analytics to drive improvements in program process, utilization, and satisfaction-Escalation Management - proactively identify and successfully manage through day-to-day issues that impact program performance and client satisfaction levels-Client Relationship & Satisfaction Management - develop and maintain business relationships with key client stakeholders and hiring managers.