Sarah Wagner
Sr. Manager, Customer Solutions Leader at Amazon Web Services (AWS)
- Role
- Sr Manager, Customer Solutions - Us State & Local Government and Education at Amazon Web Services (AWS)
- Location
- Fairfax, VA, US
- LinkedIn followers
- 500 followers
About Sarah Wagner
Senior technology and business executive with 20+ years of leadership across public sector and commercial markets. Currently directs technical delivery teams for AWS’ State & Local Government and Education vertical, overseeing ~$2B in annual revenue and defining 3 to 5-year technical delivery strategy. Proven ability to scale high-performing organizations during hyper growth, drive complex change management, and deliver transformative technology solutions.
Experience
Sr Manager, Customer Solutions - Us State & Local Government and Education
Oct 2022 — Present
Lead multiple teams of Technical Customer Solutions Managers (CSMs) supporting the SLED vertical with ~$2B in annual revenue, establishing technical standards and delivery excellence across the portfolio, resulting in consistently achieving 100%+ revenue attainment.• Define and drive 3-year strategic initiatives, aligning technical delivery with customer outcomes and industry-specific priorities for state, local, and higher education clients.• Accountable for strategic resource allocation, leadership development, risk mitigation, and corporate-level operational planning goals across a complex, matrixed organization.• Develop AI/ML adoption strategies and assess customer readiness aligning AWS AI capabilities to long-term transformation objectives.
Education
George Mason University
Bachelor of Arts (B.A.), Integrated Studies
1998 — 2002
Liberty University
Master of Exercise Science
2018 — 2020
Liberty University
Doctor of Philosophy - PhD, Health Sciences: Exercise & Sports Science
2022 — 2027
Marymount University
Master of Business Administration (M.B.A.)
2008 — 2011
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