Sarah Ueckert Hearn
Hospitality & Employee Engagement | Creating Memorable Customer Experiences, Brand Growth, and Enhancing Workplace Culture
- Role
- Service Experience Design Lead at Pizza Hut
- Location
- Dallas, TX, US
- LinkedIn followers
- 500 followers
About Sarah Ueckert Hearn
In every interaction lies an opportunity to create a unique and memorable experience, and…
Experience
Service Experience Design Lead
May 2025 — Present · Plano, TX, US
Designing guest-centric service models tailored to meet business operational needs- Ensuring service experiences align with brand positioning, guest expectations, and evolving digital trends- Acting as a key liaison with Operations, Training, and Franchisee Partners to co-create and embed service standards across all markets- Working closely with global franchisees to optimize service touchpoints- Testing and iterating service innovations in select markets, refine and improve service design initiatives before global rollout.
Education
Dallas Baptist University
Bachelor’s Degree, Communication Theory
2012 — 2015
Dallas Baptist University
Master of Business Administration - MBA, Marketing
2015 — 2018
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