Sarah Thornton-Davidson
Head of Customer Service @Phoenix Healthcare Distribution Ltd
Southport, GB
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Feb 2017 — Present
Head of Customer Service @Phoenix Healthcare Distribution Ltd
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Runcorn, GB
SKILLS
Operations ManagementPerformance ManagementCrmCall CentersBusiness TransformationCustomer ServicePeople ManagementCustomer SatisfactionService-Level Agreements (Sla)PlanningService DeliveryEmployee EngagementWorkforce ManagementBusiness Process Outsourcing (Bpo)Contact CentreContact CentersCall CenterOutsourcingOffshoringBpoStakeholder ManagementTeam LeadershipCoachingSlaManagementBusiness Process ImprovementProject PlanningCustomer Relationship Management (Crm)Inbound MarketingTeam ManagementProcess ImprovementCustomer ExperienceChange Management
ABOUT SARAH THORNTON-DAVIDSON
A senior customer service leader with successful management of people, process and performance. I am a dynamic and motivated individual with strong leadership and employee engagement skills with a track record of exceeding objectives and strong performance results. Experienced in providing service to client operations such as Marks and Spencer, United Utilities, Experian, Healthy Start and other major brands.
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