Sarah Thomas

Director of Business Operations @Overlake Medical Center & Clinics

Seattle, WA, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Nov 2024 — Present

Director of Business Operations @Overlake Medical Center & Clinics

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Bellevue, WA, US

Responsible for people, process and technology; ensuring internal processes run smoothly across Overlake clinics. Develop and execute operational strategies to support organizational targets. Oversee the following ambulatory departments: Training, Referrals, Scheduling Call Center, Central RNs, Prescription Refills, Coding, Credentialing, Billing, Float Pools, Health Information Mgmt.

EDUCATION

N/A

University of Washington

Bachelor's Degree, Psychology

2013 — 2015

UW Foster School of Business

Master of Business Administration (M.B.A.), Executive Program

SKILLS

AnalysisLeadershipCall CenterVendor ManagementCross-Functional Team LeadershipContinuous ImprovementStaff DevelopmentChange ManagementHipaaManagement ConsultingProgram ManagementProcess SchedulerAmbulatoryCoachingHospitalsIntegrationOperations ManagementEhrData AnalysisSix SigmaEpic SystemsEmrManagementTeam BuildingTrainingCustomer SatisfactionSharepointHealthcare ManagementPerformance ManagementStrategyStrategic PlanningEmployee RelationsCall CentersHealthcareProduct ManagementBusiness Process ImprovementCustomer ServiceBusiness AnalysisAccessProcess Improvement

ABOUT SARAH THOMAS

Strategic operations leader, skilled at navigating ambiguity and executing a plan to get things done! A proven track record of working across business units to tackle complex challenges; building capacity through lean process improvement, aligning teams via strong change management strategies, and deploying solid operational practices. A results-driven people manager skilled at building high-performing, diverse, engaged teams. Able to deconstruct problems and skillfully guide complex systems, resulting in practical and highly effective customer solutions.

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