Sarah Thomas

About Sarah Thomas

Strategic operations leader, skilled at navigating ambiguity and executing a plan to get things done! A proven track record of working across business units to tackle complex challenges; building capacity through lean process improvement, aligning teams via strong change management strategies, and deploying solid operational practices. A results-driven people manager skilled at building high-performing, diverse, engaged teams. Able to deconstruct problems and skillfully guide complex systems, resulting in practical and highly effective customer solutions.

Experience

1. Director of Business Operations

   Overlake Medical Center & Clinics

   Nov 2024 — Present · Bellevue, WA, US

   Responsible for people, process and technology; ensuring internal processes run smoothly across Overlake clinics. Develop and execute operational strategies to support organizational targets. Oversee the following ambulatory departments: Training, Referrals, Scheduling Call Center, Central RNs, Prescription Refills, Coding, Credentialing, Billing, Float Pools, Health Information Mgmt.

Education

• University of Washington

  Bachelor's Degree, Psychology

• UW Foster School of Business

  Master of Business Administration (M.B.A.), Executive Program

  2013 — 2015

Skills

• Analysis
• Leadership
• Call Center
• Vendor Management
• Cross-Functional Team Leadership
• Continuous Improvement
• Staff Development
• Change Management
• Hipaa
• Management Consulting
• Program Management
• Process Scheduler
• Ambulatory
• Coaching
• Hospitals
• Integration
• Operations Management
• Ehr
• Data Analysis
• Six Sigma
• Epic Systems
• Emr
• Management
• Team Building
• Training
• Customer Satisfaction
• Sharepoint
• Healthcare Management
• Performance Management
• Strategy
• Strategic Planning
• Employee Relations
• Call Centers
• Healthcare
• Product Management
• Business Process Improvement
• Customer Service
• Business Analysis
• Access
• Process Improvement