Sarah Taubner
Manager, Customer Success @Hummingbirds
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WORK HISTORY
Manager, Customer Success @Hummingbirds
EDUCATION
Southern Maine Community College
Business Administration
SKILLS
ABOUT SARAH TAUBNER
I’m a customer-obsessed leader with a passion for building high-impact Customer Success and Experience teams that drive retention, growth, and loyalty. I’ve thrived in scaling post-sale functions for fast-paced SaaS companies, from onboarding and professional services to customer success and account management.What drives me? Helping teams unlock their potential, operationalizing excellence, and ensuring customers feel truly supported — not just managed. I’ve led through hypergrowth, built from scratch, navigated acquisitions and layoffs, and still come back to the table energized to create clarity in chaos.I lead with empathy, accountability, and a deep belief that the customer experience is everyone’s responsibility.Specialties: Customer Success Strategy & Execution Team Leadership & Coaching CX Ops & Scaled Success Programs Onboarding, Account Management, Retention Cross-Functional Collaboration (Sales, Product, Marketing) SaaS | B2B | Startups to Growth-Stage
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