Sarah Swiecicki
E-commerce Specialist @Klett World Languages
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WORK HISTORY
E-commerce Specialist @Klett World Languages
Chicago, IL, US
Manage and update the PrestaShop catalog for both U.S. and Canadian storefronts, ensuring accurate product listings, pricing, ISBNs, and digital formats-Coordinate with Operations, Editorial, Sales, EdTech, and Marketing teams to support ongoing product updates, new series releases, and seasonal campaigns-Troubleshoot website and user experience issues (product visibility, discount codes, category structure, checkout errors) and collaborate with developers on solutions-Maintain digital product configurations and support updates to bundles, codes, and licensing setups-Create and maintain internal e-commerce reports using SQL and Google Sheets to support data-driven decision-making across departments-Support marketing initiatives by updating landing pages, homepage banners, and promotional content to improve clarity and customer experience-Assist customer-facing teams by investigating catalog or ordering issues and ensuring they are resolved efficiently-Support two active online storefronts serving U.S. and Canadian customers across a wide range of educational markets.
EDUCATION
American College of Education
Master of Education - MEd, Educational Leadership and Administration, General
American College of Education
Endorsement, Bilingual and Multilingual Education
Illinois State University
Bachelor of Science - BS, Elementary Education and Teaching
ABOUT SARAH SWIECICKI
I’m an E-Commerce Specialist with a unique blend of experience in digital operations, data analytics, UX optimization, and educational publishing. After beginning my career as a bilingual educator, I transitioned into e-commerce, where I now manage complex online storefronts, streamline cross-functional workflows, and support high-impact digital initiatives. At Klett World Languages, I oversee two PrestaShop storefronts (USA & Canada) and lead efforts across product listings, pricing, bundles, digital formats, SEO, stock synchronization, and site improvements. I collaborate daily with Operations, Sales, Editorial, EdTech, Marketing, and international development teams to maintain catalog accuracy, improve user experience, and ensure data integrity.My strengths include:• PrestaShop catalog and complex bundle/ISBN management• SQL reporting and dashboard creation (GA4, Sheets, BI tools)• UX troubleshooting and conversion optimization• Digital product models and licensing setup• Cross-team project coordination across multiple time zones• Landing page updates, promotional alignment & marketing support• Turning data into clear insights for leadership and department leads. I thrive in fast-paced, collaborative environments where clean data, thoughtful communication, and customer experience matter. My goal is to make e-commerce operations seamless by combining analytical insight with a deep understanding of the K–12 and Higher Ed market.Always happy to connect with e-commerce professionals, digital operations specialists, marketing partners, and educators who share a passion for improving the learning experience.
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