Sarah Steiner
Authentication Strategy Expert | Enhancing CX & Security through Tech Driven Innovations in Fraud Prevention & Authentication
- Role
- Director, Global Center of Excellence at Pindrop
- Location
- Minneapolis, MN, US
- LinkedIn followers
- 500 followers
About Sarah Steiner
Sarah is a strategic leader in customer authentication, fraud prevention, and contact center transformation, known for consistently driving innovation and measurable outcomes across multiple industries. As the Director of the Fraud and Authentication Consulting Team, Sarah specializes in helping organizations integrate advanced authentication and antifraud technologies, ensuring that solutions not only deliver security but also create long term value and operational efficiency.With deep expertise in Voice User Interface (VUI) design and multichannel communication strategies, Sarah has guided high impact projects in Financial Services, Healthcare, Retail, Government, Insurance, and Energy sectors. She is recognized for developing personalized, proactive, and secure customer interactions, while enabling organizations to deliver seamless, omnichannel experiences across voice, SMS, and digital channels.A key contributor to product development, Sarah works closely with cross functional teams to align product features with emerging market trends and client needs. By combining a strong technical foundation with a forward thinking approach to customer experience, she ensures that clients are well equipped to mitigate authentication risks while maintaining high levels of engagement and trust.Sarah is driven by a commitment to transforming contact center operations, focusing on scalable, secure solutions that enhance both customer satisfaction and organizational resilience in an evolving digital landscape.
Experience
Director, Global Center of Excellence
May 2025 — Present
Education
Emory University
BA
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