Sarah Stearstree
Service Recovery and Improvement Manager @United Utilities
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WORK HISTORY
Service Recovery and Improvement Manager @United Utilities
EDUCATION
The University of Salford
Bachelor of Science (BS), Geography
ABOUT SARAH STEARSTREE
A highly motivated, resilient leader with a demonstrated history of working in both operations and change and transformation. Expert in complaint management and alternative dispute resolution in the regulated Energy and Telecommunications industry. Experience of leading complex change projects and programmes. Operational leadership of up to 250 people, excelling in operational performance management and change execution. Creation of new target operating model for process, systems and people capabilities. Delivery of a complex building refurbishment programme, reimagining the space to support new ways of working post-Covid. Collaborative in approach, building relationships and experienced in stakeholder management. Excellent leadership, change management and communication skills and a confident, decisive approach, coupled with a strong analytical and strategic mindset.Skilled in Lean Six Sigma, Operational Management, Business Transformation and process re-engineering.
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