Sarah Snowden

Experience

1. Store Manager

   LensCrafters

   Jul 2020 — Present · Bristol, TN, US

   Conveys a commitment to providing unsurpassed Customer Service through ensuring the LensCrafters\' staff performs the Sales and Service Process steps. Demonstrates the Diamond Service Principals and Service Vision with all customers and patients. Provides on-the-job training and guidance to team members making use of Company provided programs. Analyzes store financial data and makes recommendations regarding steps which can be implemented on the retail side of the business to improve profitability. Strives to achieve \"Far Exceeds Expectations\" on all targets set in the following areas: NPS – Net Promoter Score • % Sales to Plan • Customer Count • Store Operating Profitability • % Saturation of Training • Key Performance Indicators, to include exam growth and retention • Recruits and selects high caliber staff. Forecasts staffing needs through the use of the labor scheduling model. Performs administrative duties to include payroll, inventory management, technical application and understanding. Delivers the key performance indicators by inspiring associates to provide the customer experience that exceed their expectations notes through NPS portal. Leads Doctor of Optometry business partnership and co-planning.

Education

• King College

  Bachelor of Business Administration (B.B.A.)

  2013 — 2016

• Liberty University

  Master of Business Administration - MBA

  2018 — 2020

• King University

  Master's degree

• Liberty University

  Bachelor of Business Administration - BBA

  2017 — 2019