Sarah Sepich
Senior Cx Strategist @Principal Financial Group
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WORK HISTORY
Senior Cx Strategist @Principal Financial Group
Des Moines, IA, US
Led program management for enterprise Voice of the Customer strategy facilitating strategic alignment and advancing overall program maturity. Bootstrapped cross-functional prioritization platform to ensure consistent drip of incremental value amongst a program undergoing significant change. Led change management through effective storytelling, influencing and communication.Supported development and adoption of journey measurement framework to optimize end-to-end experience measurement and increase journey performance.Co-developed first-ever employee experience strategy focused on enterprise CX-enablement to enable employees to deliver on customer-centricity and improve employee experiences.
EDUCATION
Iowa State University
Bachelor's Degree, Marketing
Iowa State University
Bachelor's Degree, Journalism & Mass Communications
ABOUT SARAH SEPICH
I connect customer needs and expectations with business goals and outcomes driving profitable growth in our business. Seasoned marketer with 10+ years experience driving profitable, omni-channel marketing strategies and executions. Proficient in using data, insights and voice of the customer to create meaningful, targeted end-to-end customer experiences for multibillion dollar markets. Strong history of navigating complex problems and organizational dynamics improving speed-to-value. I use data to tell stories, gain buy-in and drive meaningful change. It all starts with the customer!
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