Sarah Sebastien
Global Transformation Project Manager @CMA CGM
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WORK HISTORY
Global Transformation Project Manager @CMA CGM
Marseille, FR
Development and deployment of a new customer-facing service -Stakeholder Management: Coordinate with key stakeholders to ensure alignment between business needs and operational execution, fostering collaboration across teams (Marketing, IT, Legal, Communication, eCommerce)- Process Design & Implementation: Develop and structure new processes to optimize workflows, ensuring their smooth integration within existing operations- KPI Monitoring & Performance Tracking: Define and implement relevant KPIs to measure the efficiency and effectiveness of new processes, enabling continuous improvement- Task Automation Project: Lead the automation of manual tasks to enhance efficiency, reduce operational workload, and improve overall agent productivity.
EDUCATION
MOOC Gestion de Projet
Gestion de projets en technologies de l''information
Lycée Déodat de Séverac
PSI* - PCSI, Ingénierie
Centrale Méditerranée
Diplôme d'ingénieur, Ingénierie
ABOUT SARAH SEBASTIEN
Project Manager | Business Transformation
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