Sarah Rose

About Sarah Rose

As an accomplished Vice president of Global Services, I bring years of invaluable experience in supporting mission-critical systems for customers worldwide. My career has been defined by a relentless commitment to customer success, thriving in high-pressure environments that demand 24/7 operational support. I excel at crafting strategic and rapid solutions to complex problems, ensuring that my clients\' needs are met efficiently and effectively.My expertise lies in understanding the nuanced challenges faced by Customer Service and Support Executives. I am dedicated to benchmarking analysis, strategic planning, roadmap development, journey mapping, and workshop facilitation—skills that have empowered me to lead teams in delivering exceptional support while cultivating strong, positive relationships with clients. I am passionate about not just meeting, but exceeding goals.Throughout my career, I have successfully led and delivered complex strategic projects that involve diverse stakeholders, demonstrating my ability to communicate clearly and credibly across all functions and levels of an organization. My strong process-oriented mindset has allowed me to keep teams coordinated and focused, harnessing LEAN principles and Continuous Improvement practices to drive efficiency and effectiveness.I have extensive experience across the entire lifecycle of customer success post-sales—from implementation and adoption to product training, renewals, upsells, and account management. I excel in cross-functional collaboration, adeptly building effective relationships that foster teamwork and success.With a robust analytical approach, I leverage data to inform business decisions, and my business acumen encompasses forecasting and budgeting. I am dedicated to leading and developing high-performing teams that deliver outstanding results.In short, I am a strategic thinker and a dedicated professional, poised to add tremendous value to any team by bringing a focus on customer success, effective communication, and strategic project management to the forefront of our collective goals.For inquiries or to connect, please reach out at s••••••••@gmail.com.

Experience

1. Vice President of Global Services

   Daktronics

   May 2014 — Present

   Sarah Rose handles Global Services at Daktronics, holding the title of Vice President. The Daktronics Global Services organization helps to keep customers\' systems running and maximizes their investments in their systems. The service business teams are accountable for the installation and support of over 5.6B of installed products across the globe. She has a long history of leading, and is dedicated to putting the customer first, nurturing a learning attitude, and consciously forming an inclusive and diverse workforce. Rose is recognized for her skill in creating successful teams that collaborate and tackle their clients\' most difficult problems.Rose has filled several senior management and other leadership roles and was a key player in Daktronics\' history. Rose was the driving force behind the standardization and improvement of global service foundational approaches that facilitated the development and execution of global service processes. Rose increased the Service team\'s performance, execution, and productivity through the use of development teams, tools/technology, and data and lead the era of customer self-service. Rose is eager to keep up with the ever-changing needs of customers by growing and adapting the services Daktronics offers. She continues to drive positive customer outcomes by expanding Services offerings, driving customer uptime to even higher levels, and further detailing the reach of service enhancement tools/functions. All this is to enhance the customer experience and ensure that Daktronic\'s relationships continue to expand.

Education

• Western Governors University

  Master of Business Administration - MBA, Business, Management, Marketing, and Related Support Services

  2017 — 2018

• South Dakota State University

  Bachelor's degree

  1992 — 1996

Skills

• Customer Service
• Creative Direction
• Cross-Functional Team Leadership
• Marketing Strategy
• Video
• Account Management
• Customer Satisfaction
• Product Marketing
• Social Media Marketing
• Product Development
• Marketing Communications
• Leadership
• Marketing
• Product Management
• Customer Support