Sarah Rooney
Customer Success Manager - Enterprise @1worldsync, By Syndigo
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WORK HISTORY
Customer Success Manager - Enterprise @1worldsync, By Syndigo
Chicago, IL, US
Managed client relationships for a portfolio of enterprise accounts to reduce churn, increase existing revenue, and influence new sales while driving consistent retention and renewal.•Executed proactive client engagement through consistent outreach, including the delivery of quarterly value reviews, product insights, and customized training sessions to drive high-impact ROI.•Generated actionable insights for over active brands and retailers, providing key recommendations to target opportunities for maximum review volume and an improved customer experience at the moment of purchase.
EDUCATION
Northern Illinois University
Bachelor of Science (B.S.), Communication Sciences and Disorders, General
SKILLS
ABOUT SARAH ROONEY
Customer Success professional with a proven track record in the SaaS industry. I specialize in guiding clients through complex implementations, ensuring seamless onboarding, and fostering long-term partnerships. My experience encompasses project management, strategic planning, and delivering exceptional customer experiences. I thrive on solving challenges and empowering clients to achieve their business goals.
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