Sarah Payne

About Sarah Payne

Self-motivated, team oriented, logical problem solver. Hands on and very active. Outstanding team strengths that generate productivity and excellence from project teams. Committed to success.

Experience

1. Store Manager

   TD

   Feb 2026 — Present · Charlotte, NC, US

   Perform HR-related duties on a branch level including the following areas: benefits administration, employee relations, training, performance management, onboarding, policy implementation, and recruitment/employment.• Oversee the safe and efficient operation of the branch to ensure compliance with applicable bank policies and procedures, Bank Secrecy Act/Anti-Money Laundering, and other regulatory compliance programs. • Provide leadership and strategic direction for the branch. Foster and manage a sales-oriented environment by providing on-going performance feedback and training for employees; generating enthusiasm; and participation in all sales campaigns.• Conduct regular staff meetings to discuss customer service, sales, and activities that promote products and services.• Oversee staffing levels to ensure the branch performs efficiently while ensuring top-quality customer service standards are maintained.• Direct performance management process through coaching, counseling, and the performance evaluation process. • Prepare financial and regulatory reports required by law, regulators, and senior management.• Evaluate and analyze bank data for adherence to budget, goals, and other financial targets.• Represents the Bank at community events to further enhance the Bank\'s image and develop new business opportunities.

Education

• Owensboro Catholic High School

  High School Degree, College/University Preparatory and Advanced High School/Secondary Diploma Program

  2001 — 2005

• University of Louisville

  No degree

  2005 — 2007

Skills

• Typing
• Multi Tasking
• Nmls Licensed
• Community Banking
• Teller Operations
• Leadership
• Branch Banking
• Mortgage Lending
• Deposits
• Customer Service
• Bank Management
• Mortgage Banking
• Spreadsheets
• Commercial Lending
• Consumer Lending
• Business Loans
• Loan Origination
• Loans
• Self-Driven
• Lines of Credit
• Banking Relationships
• Cross Selling
• Loan Servicing
• Opening New Accounts
• Home Equity Loans
• Microsoft Word
• Internet Banking
• Credit Analysis
• Loan Modifications
• Retail Banking
• Sales
• Customer Service Representatives
• Banking
• Home Equity Lines of Credit
• Commercial Banking
• Refinance
• Organization
• Energetic Team Player
• Credit Cards
• Writing