Sarah Nikkhah
Senior Principal UX Researcher | Health AI & Digital Health | Human-AI Interaction | HCI PhD | Eli Lilly
- Role
- Advisor Senior Principal Ux Researcher Cx Program Leadership, Digital Health & Global Services at Eli Lilly and Company
- Location
- Carmel, IN, US
- LinkedIn followers
- 500 followers
About Sarah Nikkhah
Senior UX Researcher and HCI PhD specializing in health AI and digital health products across regulated healthcare ecosystems.I translate behavioral insight, usage data, and feedback from patients, clinicians, and internal stakeholders into enterprise decision frameworks, scalable digital programs, and AI-enabled product strategies that accelerate adoption and long-term value creation.With a PhD in Human-Computer Interaction and experience leading cross-functional initiatives across product, engineering, analytics, and executive leadership, I specialize in turning complex healthcare systems into structured, measurable transformation.
Experience
Advisor Senior Principal Ux Researcher Cx Program Leadership, Digital Health & Global Services
Sep 2023 — Present · US
Lead customer and clinician experience strategy across AI-enabled digital health platforms, translating research insights into product prioritization, launch readiness, and adoption at scale.Partner cross-functionally with product, engineering, analytics, clinical, and compliance leaders to align CX strategy, research, and enterprise priorities through structured operating rhythms (ROB).Support launch readiness for HCP promotional websites and digital health initiatives by ensuring usability, clarity, and operational readiness.Translate customer, clinician, and internal user insights into roadmap recommendations and adoption strategies for healthcare AI platforms.Deliver executive-level insights that inform prioritization, trade-offs, and long-term AI and digital health strategy.Represent the organization through thought leadership at national and international forums on AI, healthcare, and digital transformation.
Education
Indiana University Indianapolis
Doctor of Philosophy - PhD, Human Computer Interaction
University of Mazandaran
Bachelor’s Degree, Computer Software Engineering
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