Sarah Nebelung

About Sarah Nebelung

Experienced Account Manager & Client Services Specialist with a demonstrated history of working in the media, tech, and fashion industries. WHO I AM:•Customer Focused: Proven track record of building & maintaining successful client relationship by identifying beneficial & unique solutions based on a strong understanding of client business challenges and needs.•Results-Orientated: Readily willing to learn, recognize, and adapt to the changing conditions of a fast-paced work environment with a can-do attitude & grace under pressure.•Expert Communicator: Exceptional in person, email, and phone communication skills with internal and external stakeholders to ensure successful execution of all program components.•Collaborative Partner: Practices excellent time management mastery & willingness to take on additional tasks while working with others to complete shared objectives with adherence to project deadlines.•Health & Wellness Passionate: Strive to consistently evolve personal physical well-being and champion as a mental health advocate.

Experience

1. Senior Account Manager

   AdRoll

   Mar 2023 — Present · NY, US

   Responsible for leading and growing a portfolio of AdRoll’s advertisers and using performance data in creative ways to drive product adoption, upsells/cross-sells, and client retention•Provide consultative value to our existing customer base through strategy development and product adoption by understanding their fundamental business needs•Foster and strengthen relationships with clients at the highest levels of organizations (Director, VP, C-suite) through email, phone, in-person meetings•Provide consultative and strategic marketing guidance for clients to help achieve their business growth goals•Evaluate and optimize marketing channels based on metrics such as return on ad spend, cost per acquisition, new customer acquisition engagement, and assist with increasing the lifetime value of our client\'s customers•Work closely with sales support teams across Solutions Engineering, Dynamic Creative, and Optimization departments to optimize and troubleshoot online advertising campaigns as well as Onboarding teams with a shared goal of development, retention, and growth in new partnerships•Partner with the Product team and consistently surface client feedback

Education

• University of Washington

  Bachelor of Arts (B.A.), Communications and Public Relations

  2011 — 2015