Sarah N.

Senior General Liability Adjuster @Gallagher Bassett

TX, US

08/2023 - PRESENTGALLAGHER BASSET, SENIOR GENERAL LIABILITY ADJUSTER• Investigated, evaluated, and settled highly complex claims and exposures, achieving a 20% improvement in settlement efficiency.• Applied sound judgment and decision-making skills to analyze claims exposure, resulting in a 15% reduction in the time to reach optimal settlement solutions.• Interacted extensively with various stakeholders involved in the claim process, fostering effective communication, and contributing to a 25% increase in client satisfaction.• Communicated clear and concise action plans, leading to a 30% improvement in understanding among involved parties and expediting case resolution.• Demonstrated comprehensive knowledge of the claim file process through articulate presentations, resulting in a 20% reduction in client inquiries.• Processed claims in strict adherence to clients\' and corporate policies, procedures, and best practices, ensuring a 95% compliance rate with statutory, regulatory, and ethics requirements.• Ensured 100% compliance with carrier reporting and threshold requirements, successfully recognizing, and pursuing excess insurance recoveries.• Managed cases of increased severity, consistently achieving a 15% improvement in resolution time while exceeding performance targets and client expectations.

Kansas Wesleyan University

Master of Business Administration - MBA, Business Administration and Management, General

Kansas Wesleyan University

Master's degree, Business Administration and Management, General