Sarah Morales

Human Resources and Care Hub Manager @National Healthcare & Housing Advisors

US

Drive HR initiatives and ensure that employees thrive in an environment that promotes growth, collaboration, and innovation. • Dynamic leader, capable of shaping and executing HR strategies that align with business goals, values, and culture.• Build and oversee the daily operations of a new care hub supporting multiple nonprofit organizations.• Oversee all HR functions, including recruitment, talent management, performance evaluation,employee relations, compensation, benefits, and compliance.• Lead HR department and staff, providing guidance and mentoring while fostering a positive and collaborative work environment.• Collaborate with senior leadership to identify workforce needs and plan for the organization\'s future growth and talent requirements.• Manage employee engagement and development programs, including training, career development,and succession planning.• Handle employee relations, conflict resolution, and ensure a fair and consistent approach to HRmatters.• Operations & Technology: Manage all care hub activities, leveraging appropriate technology for efficient incoming and outgoing call management, performance monitoring, and troubleshooting.• Team Leadership: Hire, train, and help supervise Referral Managers and Outreach and Engagement staff, fostering a high-performing, compassionate team. • Direct and monitor the flow of referrals, ensuring timely and accurate processing.• Serve as the main liaison with nonprofit partners, ensuring alignment and effective communication regarding referral processes and service delivery.• Maintain a strong customer service focus, ensuring compassionate and professional handling of all referrals.• Utilize data to identify population segments needing special interventions and drive quality improvement initiatives to maximize subcontractor program effectiveness.• Oversee staff in building relationships with community health and socialservice providers and maintaining a comprehensive resource directory.