Sarah M. Adams

Product Strategy Leader

Role: Director of Cx Research and Measurement at MetLife
Location: New York, NY, US
LinkedIn followers: 500 followers

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About Sarah M. Adams

Experienced Research Leader with a proven track record in building data-driven research…

Experience

Director of Cx Research and Measurement
MetLife
Aug 2025 — Present

Education

Yale University
Doctor of Philosophy - PhD, African Art History
Yale University
Master's degree, African Art History
Wellesley College
Bachelor's degree, Art History
University of Michigan
Master's degree, Human Computer Interaction
2015 — 2017
Pointless School of Improv, Ann Arbor
Graduate, Long Form Improv
Fulbright Scholar in Nigeria
African Art History

Contact information

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Work email
•••••@metlife.com
Personal email
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Current company

MetLife

Insurance · 45K employees · New York, New York, United States

We live in a time of unprecedented change. A time when economies, regulations, and social safety nets are all in flux. Customers around the globe have told us they’re overwhelmed by the pace of change and are looking for a trusted partner to help them manage life’s twists and turns. MetLife is committed to being that partner. That’s why we’re transforming our business: Delivering greater value for the people we serve by becoming a simpler, more focused, and future-facing company. We’ll be introducing new ways to meet our customers’ evolving needs, with flexible products; simpler, more intuitive experiences and a range of new services. MetLife. Navigating life together. For customer service: https://www.metlife.com/support-and-manage/contact-us/ For social media notices: https://www.metlife.com/about-us/terms-and-conditions/social-media/ MetLife, Inc. (NYSE: MET), through its subsidiaries and affiliates (“MetLife”), is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 markets globally and holds leading positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.

metlife.com

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About Sarah M. Adams

Experience

Director of Cx Research and Measurement

Education

Yale University

Yale University

Wellesley College

University of Michigan

Pointless School of Improv, Ann Arbor

Fulbright Scholar in Nigeria

Find verified contacts for anyone on LinkedIn