Sarah Lovett
Customer Service Operations & Vendor Management
- Role
- Senior Manager, Customer Service Operations at Spotify
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Sarah Lovett
Experienced Operations Lead with a demonstrated history of working in Customer Support and Operations Management. Skilled in Employee Training, Content Development, Quality Management, CRM tooling, and Vendor Management.
Experience
Senior Manager, Customer Service Operations
Mar 2022 — Present
Education
Washington University in St. Louis
BA, Biology and Women, Gender, and Sexuality Studies
2009 — 2013
Skills
- Csat
- Customer Service
- Crystal Ball
- Crm
- Employee Training
- Nps
- Peer Counseling
- Phone Support
- Social Media
- Zendesk
- Phone Etiquette
- Public Speaking
- Staffing Coordination
- Real Time Management
- Fcr
- Jira
- Training
- Editing
- Python
- Creative Content Creation
- Event Planning
- Vendor Management
- Kpi Reports
- Microsoft Office
- Service-Level Agreements (Sla)
- Training & Development
- Quality Assurance
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