Sarah Love

About Sarah Love

Strategic international operations leader with extensive experience in Employer of Record (EOR) environments, specializing in global employment operations, payroll coordination, invoicing, and financial accuracy. Proven ability to lead high-performing teams, manage complex quote-to-invoice and reconciliation processes, resolve escalations, and ensure compliance across multi-country employment structures. Highly analytical and detail oriented, with a strong track record for cross-functional collaboration with Finance and AP teams, and delivery of scalable, client-focused operational solutions.

Experience

1. International Operations Lead

   TCWGlobal

   Mar 2024 — Present

   Lead day-to-day international EOR operations across multiple countries, overseeing global employment, payroll, invoicing, and client support while ensuring compliance with local labor laws and internal controls- Prepare, review, and reconcile client quotes and invoices; investigate and resolve discrepancies across contracts, payroll outputs, partner charges, and billing records to ensure financial accuracy- Partner closely with Finance, Accounts Payable (AP), and operational teams to resolve invoice variances, manage billing escalations, and implement preventative financial controls- Manage and mentor a high-performing international operations team through monthly 1:1s, performance reviews, coaching, and goal setting to drive accountability and development- Oversee service levels and workflow management by monitoring ticket queues, inboxes, and task pipelines, ensuring timely and accurate resolution of client and worker inquiries- Serve as escalation point and subject matter expert for complex international employment, payroll, onboarding, termination, and client service issues, providing country-specific EOR guidance- Drive operational excellence through process improvement initiatives, standardization efforts, quality control reviews, and data-driven performance and training recommendations- Manage and evaluate international vendor and partner relationships, holding partners accountable to established SLAs, service quality standards, and compliance requirements while addressing performance gaps and driving corrective actions.

Education

• Amberton University

  Master of Science - MS, Human Resource Management

  2019 — 2023

• Worcester State University

  Bachelor's degree, Psychology

  2008 — 2010

• Worcester State University

  Bachelor's degree, Early Childhood Education and Teaching

  2008 — 2010