Sarah Liptak
SaaS Service Readiness, Communication, and Learning & Development with a Customer focus.
- Role
- Director, Delivery Readiness and Technical Enablement at Zebra Technologies
- Location
- Pittsburgh, PA, US
- LinkedIn followers
- 500 followers
About Sarah Liptak
Experienced Director Of Store Operations with a demonstrated history of working in various industries including retail and medical fields. Skilled in Customer Experience, Internal Communications, Training, Project Management, and Business Process Improvement. Strong operations professional with a Master of Science in Leadership with a concentration in Professional Administration (MSPA). StrengthFinders top five: Relator, Adaptability, Positivity, Competition, Ideation.
Experience
Director, Delivery Readiness and Technical Enablement
Sep 2020 — Present
SaaS Customer Success Enablement Training - Certified Training Program for Internal and Partner implementations- Service Readiness (Release Management) for 15 SaaS Offerings- Cross-functional Partnerships - Program Development - Customer Webinar and Training Content to add value and increase customer retention - Classroom, vILT, On-demand, LMS- Customer and internal communications- Voice of Customer analysis- Project Management and Process Improvement - Leader of Humans - Automation and Process Sustainability- Data driven - Continuous Improvement
Education
Juran Institute
Six Sigma Yellow\Green Belt, LEAN Six Sigma
2012 — 2012
PennWest Clarion
Bachelor of Science, Marketing
1997 — 2001
Duquesne University
Master of Science in Leadership with a concentration in Professional Administration (MSPA), Business Administration and Leadership
2012 — 2014
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