Sarah Lilley
Principal, Research Operations @Fidelity Investments
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WORK HISTORY
Principal, Research Operations @Fidelity Investments
I enable a team of 70+ researchers and 200+ PWDRs (People Who Do Research) to conduct research through leading participant recruitment for the retail (B2C) side of the research team, and leading the Democratization of Research program at Fidelity.Additional responsibilities- Coaches researchers and PWDRs (People Who Do Research) to improve their practices, reduce bias, and increase inclusivity in their study design- Conducts user research studies of internal and external products- Designs and fields surveys - as well as other remote unmoderated methods - to gather researcher and client feedback- Ensures compliance requirements, as well as other governance standards, are met or exceeded- Manages vendor relationships.Skills: Qualitative Data Analysis · Quantitative Data Analysis · Build Strong Relationships · User Research · Leveraging generative AI to augment researcher- and Democratizer-led (\"PWDR\") research · Written & verbal communication · Product Life Cycle · Financial Products · Participant Recruitment · Presentation Skills · Presentations · Survey Analysis
EDUCATION
University of Massachusetts Amherst
Bachelor of Arts (B.A.), Economics and English with Computer Science Minor
Lesley University
M.A. Clinical Mental Health Counseling, Drama Therapy
freeCodeCamp
Full Stack Web Development Certification, Computer Software Engineering
SKILLS
ABOUT SARAH LILLEY
I joined Fidelity Investments as a user experience researcher with a keen interest in the greater design and development process. It wasn\'t long before I was given opportunities by the team to get involved in journey mapping and Adobe Creative Suite products, which led to my greater overall awareness of enterprise-level project management.I have a background in working with a diverse skill set to complete projects with the customer experience as the first priority. I realized that the intersection between technology and finance is something I feel passionately about. I enjoy collaborative work and constant challenge to iterate my work and improve every day.Some of my \"little skills\" include but are not limited to: asking \"why\" until I get to the root of the issue, being a seemingly limitless source of energy, and muting the mic when I\'m not speaking. Conferences Attended: UXPA Boston 2017, MITX DesignTech Summit 2017, Black Hat 2016 (Student Scholarship Invitee)
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