Sarah Howes
Command and General Staff Course Instructor @United States Army Reserve
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WORK HISTORY
Command and General Staff Course Instructor @United States Army Reserve
Colorado Springs, CO, US
Command and General Staff Small Group InstructorResponsible for training, educating, and developing field grade officers to be agile, innovative, and adaptive leaders to lead organizations with mission command utilizing Unified Land Operations under complex and uncertain environments. Prepare and maintain student enrollment, attendance reports as well as academic records and administration results IAW Command and General Staff College (CGSC) and the 11-95th Battalion Instructor SOP. Actively participate in enrolling, counseling, and mentoring students. Assist instructors with faculty support, curriculum, pay and career issues. Attain and maintain all related instructor qualification criteria and documents for accreditation. Ensure Command and administrative tasks are successfully completed by the designated suspense date. Selected Achievements:• Responsible for Training Army MAJs and LTCs Leadership, Doctrine, Operations and Force Management. Responsible for Leadership Development is Army Senior Leaders.
EDUCATION
Keller Graduate School of Management of DeVry University
Master's Business Administration with Distinction, Public Administration
University of Colorado Boulder
Bachelor of Arts, Psychology
ABOUT SARAH HOWES
I’m a results-driven Customer Success and Engagement Leader with a proven track record of delivering operational excellence, driving adoption, and building strong client relationships across military, aerospace, logistics, SaaS, and consulting environments. I thrive at the intersection of strategy, technology, and people—translating complex business and technical concepts into actionable solutions that create measurable value for clients and organizations.Throughout my career, I’ve successfully led cross-functional teams, managed enterprise-level initiatives, and optimized business processes to ensure compliance, efficiency, and high-impact results. I’m skilled at guiding organizations through change, implementing innovative tools, and fostering collaboration across stakeholders to meet both client and organizational objectives.Core Expertise:• Customer Onboarding & Adoption• Stakeholder Relationship Management• SaaS Implementation & Integration• Change Management & Process Optimization• Performance Metrics & Success Analytics• Team Leadership & Staff DevelopmentKey Achievements:• Implemented a new SAP ticketing system, achieving zero accounting errors in the first month by securing team buy-in and streamlining delivery tracking processes.• Resolved a critical client data upload issue, enabling on-time training delivery and standardizing processes to prevent future disruptions.• Negotiated a multi-party rail maintenance contract, fostering collaboration and securing a 3-year service agreement.• Upgraded an obsolete railcar fleet ahead of regulatory requirements, saving $2M in freight costs while maintaining vendor partnerships and operational capacity• Revitalized a client program through collaborative redesign and pilot testing, increasing adoption and achieving company-wide implementation.I’m passionate about helping organizations and clients succeed by delivering creative, actionable solutions, enabling long-term adoption, and building high-performing teams. I embrace challenges, drive innovation, and ensure operational outcomes that exceed expectations.
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